Terms of Service

Last Updated: 04-11-2025

IMPORTANT LEGAL NOTICE: THESE TERMS AND CONDITIONS ("TERMS") ARE A BINDING LEGAL AGREEMENT BETWEEN YOU ("USER," "YOU," "YOUR") AND Clarevis ("CLAREVIS," "WE," "US," "OUR"). BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR USING THE CLAREVIS APPLICATION, WEBSITE, OR ANY RELATED SERVICES (COLLECTIVELY, THE "SERVICE"), YOU ARE AGREEING TO BE BOUND BY THESE TERMS.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

YOU MUST BE AT LEAST 18 YEARS OLD OR THE AGE OF MAJORITY IN YOUR JURISDICTION TO USE THIS SERVICE.

1. The Service

Clarevis provides a project management and collaboration suite designed for freelancers, agencies, and teams. The Service includes, but is not limited to, project and task management, file uploading, team and client chat, time tracking, AI-powered insights, and integrations with third-party services (the "Features").

We reserve the right to modify, suspend, or discontinue the Service or any of its Features at any time, with or without notice.

2. User Accounts

Registration

You must provide accurate, current, and complete information during the sign-up process. This may include your full name, email address, and date of birth.

Account Security

You are solely responsible for safeguarding your account password and any Two-Factor Authentication (2FA) codes. You agree not to disclose your password to any third party. You must notify us immediately of any unauthorized use of your account.

Account Types

We offer various account types and subscription plans ("Plans"), including a free plan and several paid Plans, as detailed on our pricing page.

3. Subscriptions, Billing, and Payments

Payment Processor

We use Dodo Payment as our third-party payment processor. By purchasing a paid Plan, you agree to Dodo Payment's terms and privacy policy. We do not collect or store your payment card details.

Subscription Term

Paid Plans are billed in advance on a recurring and periodic basis (e.g., monthly or annually), as specified during checkout.

Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel it. You may cancel your subscription renewal through your "My Subscription" page, which directs you to our payment processor's secure customer portal.

Fee Changes

We reserve the right to change our subscription fees at any time. We will provide you with reasonable prior notice (e.g., 30 days) of any fee changes.

Non-Payment

If your payment fails (e.g., your subscription status becomes "past_due"), we reserve the right to limit your access to Features, reduce your Service Limits, or suspend or terminate your account until payment is received.

No Refunds

Subscription fees are non-refundable except as required by law or at our sole discretion.

4. Service and Feature Limits

Your access to and use of certain Features are governed by the Plan you have selected. These limitations include, but are not limited to:

  • The number of projects you can create.
  • The number of members you can invite.
  • The total storage capacity for files uploaded to our servers (files under 30MB). Files over 30MB are stored in your own connected Google Drive account and do not count towards this limit.
  • Access to advanced features such as AI Chat, AI Reports, and Dual (Client/Team) Chat.

We reserve the right to enforce these limits. You acknowledge that attempting to circumvent these limits is a violation of these Terms. If you exceed your limits, you may be required to upgrade your Plan or reduce your usage to regain full functionality.

5. User-Generated Content

Your Content

You retain all ownership rights to the information, data, files, text, chat messages, comments, and other materials you create, upload, or post to the Service ("User Content").

Our License

By using the Service, you grant Clarevis a limited, non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, modify, process, and transmit your User Content solely for the purpose of operating, providing, and improving the Service. This includes, for example, hosting your files, processing your data to generate AI insights, and displaying your content to your authorized team members.

Your Responsibility & Large File Storage

You are solely responsible for your User Content and the consequences of posting or publishing it. You represent that you have all necessary rights to your User Content and that it does not violate any law or the rights of any third party.

As part of our security and data minimization practices, files larger than 30MB are not stored on Clarevis's servers. To upload files of this size, you will be required to connect your own Google Drive account. The file will be uploaded directly to your Google Drive, and Clarevis will only store a secure link to that file. You are responsible for maintaining the file in your Google Drive for it to remain accessible within the Service.

6. Acceptable Use Policy

You agree not to use the Service for any of the following:

  • To upload, post, or transmit any User Content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
  • To violate the privacy or intellectual property rights of any third party.
  • To impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • To upload any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware.
  • To reverse-engineer, decompile, or otherwise attempt to discover the source code of the Service.
  • To use the Service in any manner that could damage, disable, overburden, or impair our servers or networks.

7. AI and Generated Content

The Service may include Features that use artificial intelligence to generate insights, reports, or chat responses ("AI Content").

Disclaimer

AI CONTENT IS PROVIDED ON AN "AS-IS" BASIS. WE MAKE NO WARRANTIES ABOUT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI CONTENT.

No Advice

AI Content is for informational purposes only and does not constitute legal, financial, or any other form of professional advice. You are solely responsible for verifying the accuracy of AI Content before relying on it.

Data Use

To provide these Features, we must send your User Content (such as task descriptions, comments, and summaries) to our third-party AI providers. Please see our Privacy Policy for full details on this data sharing.

8. Third-Party Services and Integrations

The Service may allow you to connect with third-party services, such as Slack, Google, GitHub, and Figma.

Your use of any third-party service is governed by that service's own terms and conditions.

We are not responsible for the performance, security, or data practices of any third-party service.

If you authorize the Slack integration, you grant us permission to post activity notifications to your designated Slack channels.

9. Termination

Termination by You

You may terminate these Terms at any time by canceling your subscription and using the "Delete Account" feature in your profile settings. This action is irreversible and will permanently delete all of your User Content.

Termination by Us

We may suspend or terminate your account and access to the Service, with or without notice, if you:

  • Breach these Terms.
  • Fail to pay subscription fees (for paid Plans).
  • Engage in conduct that we, in our sole discretion, believe is harmful to the Service or other users.

Effect of Termination

Upon termination, your right to use the Service will immediately cease, and all your User Content will be permanently deleted in accordance with our data retention policies.

10. Disclaimers and Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.

11. Limitation of Liability

IN NO EVENT SHALL CLAREVIS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE, INCLUDING AI CONTENT; OR (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO CLAREVIS FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Himachal, India, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Us

If you have any questions about these Terms, please contact us at legal@clarevis.com.